Partner vs Vendor
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Our approach to our customers has always been to do things the right way when it comes to deploying our software.
Sometimes this may come off as strange when a vendor is pushing back to what the customer is asking....when we are telling them hey....there are better ways to do what you are asking.
There are times when our customers ask for things and are ready to pay us and we say....we would love to take your money but that functionality exists today only there is one extra step.
That may or may not be acceptable to them but we certainly do not just say YES automatically. And then after we go over alternatives we still may give them what they had asked in the first place, but at least we thought it through with them.
That is the Vigilus value proposition, We are not YES men. If that is the kind of vendor you are looking for, we may not be the right fit for you.
Our Clients who get this idea about us become long term partners. They get that at the end of the day....we are all on the same team as each other and are viewed as colleagues.
There success is our success....their promotion is our promotion on so on.
The clients who do not get this are sometimes taken a back and think we have some nerve questioning their requests.
Folks...we are in the business of creating and maintaining relationships for the long term...not making people angry.
We have been deploying CRM systems for so long that we have seen all the mistakes that have been made that lead to failure....wouldn't you want to leverage that knowledge?
I would.
There is a great article in network computing that really describes the Vigilus way so perfectly that I must post it here.... Partner Vs Vendor
If you think this is marketing.....it isnt....the proof is in customer testimonials....check out what some of our customers have to say about us in the NotesAPP store....
Bookmark :
Our approach to our customers has always been to do things the right way when it comes to deploying our software.
Sometimes this may come off as strange when a vendor is pushing back to what the customer is asking....when we are telling them hey....there are better ways to do what you are asking.
There are times when our customers ask for things and are ready to pay us and we say....we would love to take your money but that functionality exists today only there is one extra step.
That may or may not be acceptable to them but we certainly do not just say YES automatically. And then after we go over alternatives we still may give them what they had asked in the first place, but at least we thought it through with them.
That is the Vigilus value proposition, We are not YES men. If that is the kind of vendor you are looking for, we may not be the right fit for you.
Our Clients who get this idea about us become long term partners. They get that at the end of the day....we are all on the same team as each other and are viewed as colleagues.
There success is our success....their promotion is our promotion on so on.
The clients who do not get this are sometimes taken a back and think we have some nerve questioning their requests.
Folks...we are in the business of creating and maintaining relationships for the long term...not making people angry.
We have been deploying CRM systems for so long that we have seen all the mistakes that have been made that lead to failure....wouldn't you want to leverage that knowledge?
I would.
There is a great article in network computing that really describes the Vigilus way so perfectly that I must post it here.... Partner Vs Vendor
If you think this is marketing.....it isnt....the proof is in customer testimonials....check out what some of our customers have to say about us in the NotesAPP store....
